Privacy policy

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, when you order via our website www.marrakechthelabel.co (our Website ) or by telephone using our Client Service team or via instagram.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

We may change these terms at any time. We may amend these terms from time to time by posting revised terms on our Website. The terms applicable to your order will be those posted on the Website at the time of placing the order. The Privacy Policy along with the General Terms of Sale constitute the Terms and Conditions of the Website.

2. Information about us and how to contact us
2.1 Who we are. We are Marrakech the label LLC, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 2433920, whose registered address is at Sharjah Media City, Sharjah, United Arab Emirates and whose paid up share capital is 100,000United Arabic Dirhams

2.2 How to contact us. You can contact us by telephoning our Client Service Team in the United Arab Emirates at  (+971 509116293 everyday from 9.00 am to 6.00 pm, including public holidays (local call rate applies) or by sending us an email marrakechthelabel@gmail.com

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 Writing includes emails, SMS and Whatsapp. When we use the words writing or written in these terms, this includes emails, SMS and Whatsapp.

3. Our products
3.1 Information about our products. Information about the range of products sold via our telephone order service or via our Website is available, with product references, in all Marrakech the label Website.

3.2 Personalised Products. In these terms, where we refer to “Personalised Products” we mean any products that are made to your specifications or clearly personalised ,or any alterations to our standard products carried out for you.

3.3 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4. Placing orders and our contract with you
4.1 Placing orders. All orders are subject to availability. Orders can be placed as follows:

4.1.1 By telephone: Orders can be placed in Arabic or English with our Client Service team by calling in the United Arab Emirates tel. no.  (+971 509116293 everyday from 9.00 am to 6.00 pm (local call rate applies), including public holidays.

4.1.2 Via our Website.

4.2 We deliver in the UAE, and outside.

4.3 You must be 18 or over. We only accept orders from customers aged 18 and over.

4.4 In order to ensure the best quality of service and availability of our products, Marrakech the label follows the below purchase limitations:

Your purchase history will be processed and monitored by Marrakech the label data base in order to ensure the observance of the above restrictions.

4.5 We may decide to limit the quantities of any item delivered to the same purchaser and/or to the same postal address.

4.6 Making sure your personalisation details are accurate. If we are personalising products in accordance with details you have given us you are responsible for ensuring that these details are correct. We cannot accept returns of Personalised Products.

4.7 Your account with us: When placing an order for the first time, you may either check in as a guest or open an account with us. If you place a telephone order we will take the necessary details from you by telephone. Otherwise, all steps necessary for placing an order are detailed on our Website.

4.8 Order acknowledgement. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when it is dispatched, and you receive a dispatch email .

4.9 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted and dispatched your order, at which point a contract will come into existence between you and us.

4.10 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will refund you. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the description of the product, because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale.

4.11 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5. Price and payment
5.1 Where to find the price for the product. The price of the product in United Arabic Dirham (AED) which includes VAT (and, except where otherwise stated on our Website or notified to you by telephone, delivery costs) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

5.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

5.3 We do not provide VAT-refund services. We do not provide VAT-refund service for orders placed on our Website or by telephone.

5.4 How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) .Payment must be made in United Arabic Dirham (AED). In case of a payment by bank transfer.

5.5 When you must pay. Except for cash on delivery, you must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us.

We will inform you by email once the products have been dispatched.

5.6 Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), your order will be cancelled and the contract with you ended immediately. We will inform you of this in writing.

5.7 Security measures.
5.7.1 Payments through our Website are managed on-line with the relevant banking organisations through facilities, a third party based which enables us to accept and manage payments is stripe, mitigate fraud, and secure payment data. Your personal information including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by stripe exclusively for the purposes of providing fraud screening services to us and to its own customers, as further detailed in our Privacy Policy.

5.7.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases in accordance with our Privacy Policy. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

5.7.3 If an order placed by you is considered to be fraudulent or otherwise made in breach of this Terms of Sale, the sale will be cancelled immediately, and in the event that any sums have already been debited to you, they will be refunded within 14 business days after such notification.

6. Providing the products
6.1 Delivery costs. The costs (if any) of delivery will be as displayed to you on our website.

6.2 When we will provide the products. When we provide the products depends on what product you are buying:

6.2.1 For Personalised Products: Personalised Products will be delivered within 2 weeks from the date payment is received in cleared funds;

6.2.2 For all other products: During the order process we will let you know when we will provide the products to you, and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of the price.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 If you choose to collect your order from one of our collaborate stores offering, you can collect the order from us at any time after the date we tell you in writing, during the opening hours of the relevant store. Please check the opening hours of our participating stores in the OUR STORES section.

6.5 Click & Collect ID checks. When using our Click & Collect service, we carry out the following checks, which are necessary to make sure that the order is collected by you or someone authorised by you:

6.5.1 you will be required to show your order delivery confirmation email and photographic ID such as a passport, Identity Card or photocard driving licence;

6.5.2 if you authorise someone to collect your order on your behalf, please make sure that they bring with them to the store, the delivery confirmation e-mail, your photographic ID, their own photographic ID, and ensure that you communicated to us, via email, your intention to have someone else collect your order on your behalf;

6.5.3 we will make and keep copies of all photographic ID documents and we will take appropriate steps to keep your information secure.

If for any reason you do not wish to comply with the procedures set out in this Condition 6.5, we regret that you will not be able to use our Click & Collect service.

6.6 Home Delivery Service. If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note asking you to contact our Client Service team in order to arrange an alternative delivery date. After three failed attempts at delivery, the contract shall be deemed cancelled, and the product(s) shall remain our property.

6.7 Home Delivery checks. When using our Home Delivery Service, we carry out the following checks, which are necessary to make sure that the order is collected by you or someone authorised by you:

6.7.1 you will be required to show us the security code provided by the carrier and/or to sign the delivery receipt.

6.8 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.

6.9 Delivery of gifts. In the case of a gift:

6.9.1 you may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of Condition 4.2 above. The third party will need to provide documents set out in Condition 6.7.1;

6.9.2 if you choose our Click & Collect Service, the third party may collect the products from one of our participating stores offering the Click & Collect service, but the third party will need to provide the documents set out in Condition 6.5.2.

6.10 Your rights if we deliver products late. You have legal rights if we deliver any products late or we are late in making the products available for collection by you. If we miss the delivery or collection deadline for any products then you may

6.11 You can give us a new deadline for delivery or for collection by you, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

6.12 In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Client Service team as set out in Condition 2.2. If we deliver products to you and products are lost or damaged by our carrier we will repair or replace the products free of charge (including costs of re-delivery) but only where:

You tell us in writing within 24 hours of the actual delivery date in the case of damage and within 24 hours of the delivery date notified to you when you placed your order in the case of lost items (this is so that we will be able to meet our carrier's conditions of carriage);

6.13 You produce to us any receipt or other documents relating to the products and (in the case of damaged items) the original packaging for the products complete with all related accessories, instruction booklets, labels, protective covers and boxes.

6.14 When you become responsible for the products. The products will be your responsibility:

- from the time you or a person indicated by you acquires the physical possession of the goods or,

- if you choose to collect your products from one of our stores offering the Click & Collect service once you or the person indicated by you collect the products,

– if you choose to use Home Delivery Service, once you accept the delivery of the products.

6.15 When you own products. You own the products on the later of the following:

6.15.1 once we have received payment in full;

6.15.2 once the products have been delivered to you or collected by you using our Click & Collect Service.

7. Exchanging products
7.1 In addition to your legal rights, and your right to change your mind described in Condition 8, we operate an exchange policy for our customers in respect of items delivered (but not for Personalised Products). The conditions of this exchange policy are set out in this clause 7 below.

7.2 Within 3 days after the date of delivery (or the last delivery in the case your products are split into several deliveries over different days), you may exchange the items in question by using either method below.

7.3 Products must be returned with their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher..

7.4 You may:

7.4.1 Please note that no new delivery can take place until we have received the returned products from you;

Please note that no new delivery (of an exchanged or replacement product) can take place until we have received the returned products from you. Where products are exchanged, we will end the original contract and your payment will be applied to the price of the new product. If the new product is on sale you can not get the difference of the price.

 If products are exchanged using our collection and delivery service, the new sale will be subject to these terms.

7.5 Please note that you may not exchange products which you have received as a result of a prior exchange.

7.6 The terms set out in this clause 7 do not affect your legal rights.

8. Other important terms
8.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

The General Terms of Sale are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail.

 

9. the Marrakech the label free pattern 1 and 2 are a property of the brand, no other entity have the right to copy them.

10. Each set is sent with an authenticity card including the serial number of the master piece.